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Customer Service Officer

Date PostedMay 7, 2026LocationSingaporeCompanyRECRUIT EXPRESS PTE LTDSalary$3,000 to $3,500 MonthlyTypeTemporary

Job Summary

The Customer Service Officer will manage loyalty programs and CRM systems, including Salesforce, to ensure high-quality customer experience. The role involves coordinating feedback across various departments and analyzing data to support process improvements. Additionally, you will provide administrative and operational support for marketing activities and customer service events.

Responsibilities

  • Manage loyalty programs and partner coordination
  • Oversee CRM and CFM via Salesforce
  • Coordinate customer feedback across departments
  • Ensure database accuracy and PDPA compliance
  • Support marketing and customer service operations

Required Skills

  • Diploma or Degree in relevant field
  • Proficiency with Salesforce
  • Data analysis and reporting skills
  • Customer service operations experience
  • Stakeholder management

Job Details

Responsibilities: - Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups. - Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers. - Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce. - Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals. - Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems. - Support CRM and customer experience process improvements through data review and analysis. - Provide administrative and operational support for marketing, customer service activities, and events. - Perform other ad‑hoc duties as assigned. Requirements: - Minimum Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field. - Experience in CRM, customer experience, data analysis, or customer service operations is an advantage. - Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders.