Customer Service Executive
Job Summary
You will handle customer enquiries via phone, email, and chat while coordinating with the delivery team to resolve issues. The role involves maintaining accurate records and ensuring a positive customer experience by meeting service standards. Additionally, you will work a 5.5-day work week including scheduled weekend coverage.
Responsibilities
- Respond professionally to customer enquiries via phone, email, and chat
- Collaborate with the delivery team to address and resolve delivery concerns
- Investigate customer issues, propose solutions, and follow up until resolution
- Maintain accurate customer records and complete administrative tasks
- Deliver a positive customer experience adhering to service standards
Required Skills
- Customer service and communication skills
- Problem-solving and issue investigation
- Administrative and record-maintaining skills
- Team collaboration
Job Details
Job Summary
You will handle customer enquiries via phone, email, and chat, coordinate with the delivery team to resolve issues, maintain records, and ensure a positive customer experience by meeting service standards.
Responsibilities
- Respond professionally to customer enquiries via phone, email, and online chat to provide timely and accurate information
- Collaborate with the delivery team to address and resolve customer requests and delivery concerns efficiently
- Investigate customer issues by identifying root causes, propose appropriate solutions, and follow up until resolution is confirmed
- Maintain accurate customer records and complete general administrative tasks to support service operations
- Consistently deliver a positive customer experience by adhering to established service standards
Work Schedule
5.5 Days work week
Mon - Fri: 9am - 6pm
Alternate Saturday: 9am - 6pm (full day) – scheduled in advance and fairly rotated
Weekend coverage is part of our commitment to customer service excellence and is shared across the team