Customer Service Executive

Job Description We are looking for a passionate and customer-oriented Customer Service Specialist to join our dynamic team. The ideal candidate should have at least 3 years of relevant experience in the freight forwarding industry and be able to manage customer enquiries and shipment matters efficiently and professionally. Key Responsibilities - Handle customer enquiries via phone, email, and other communication channels. - Provide accurate and timely updates on shipment status, schedules, and delivery arrangements. - Coordinate with internal departments, shipping lines, agents, and other relevant parties to ensure smooth shipment operations. - Follow up closely on shipments and proactively address any delays, issues, or customer concerns. - Resolve customer enquiries and complaints in a professional and timely manner. - Maintain a high level of customer service and build strong relationships with customers. - Ensure proper handling and follow-up of shipping and customer service documentation. - Assist in improving customer service processes and operational efficiency. - Perform any other duties as assigned by the Supervisor or Manager. Requirements - Minimum 3 years of relevant experience in the freight forwarding/logistics industry. - Prior experience in a Customer Service Executive/Specialist role within the freight forwarding trade is required. - Good knowledge of freight forwarding processes, shipping documentation, and shipment coordination. - Strong communication and interpersonal skills. - Customer-oriented with a positive and professional attitude. - Good organisational and follow-up skills, with the ability to manage multiple tasks. - Able to work independently as well as effectively within a team.