Inside Sales Executive

Job Responsibilities: - Manage customer enquiries and provide timely support on product information, pricing, stock availability and quotations. - Prepare and follow up on quotations, working closely with Sales, Pricing and Global teams to maximise order conversion. - Drive sales opportunities by identifying potential business, developing new accounts and expanding existing customer relationships. - Handle price negotiations and enquiries while ensuring compliance with company pricing policies and guidelines. - Process and monitor customer orders, coordinating with internal teams to ensure timely fulfilment and delivery. - Track open orders, backlogs and forecasts, proactively addressing supply issues and keeping customers updated. - Work closely with Planning, Buyers and other internal stakeholders to support customer demand and inventory requirements. - Manage customer returns, quality issues and claims, coordinating with relevant teams to ensure timely resolution. - Conduct regular customer reviews to understand business needs, upcoming projects, market developments and potential sales opportunities. - Maintain accurate sales reports and support new product introductions, customer projects and initiatives to drive business growth. Job Requirements: - Minimum Diploma and above in Business Administration, Engineering or equivalent - Minimum 2 – 3 years of Sales/ Business Development and Customer Service Experience - Good interpersonal and communication skills - Proficient in MS Office; Knowledge of ERP system will be advantageous