Operations & Innovations Executive

RESPONSIBILITIES Nursing Operations & Service Development - Support the implementation and coordination of nursing services, programmes, and operational initiatives. - Assist in workflow reviews and process improvement efforts to enhance operational efficiency. - Provide secretariat support for nursing meetings, including coordinating meetings, preparing agendas, reports, and presentations, documenting key decisions and action items, and monitoring the timely follow-up and closure of action items. Quality Unit Support - Support the implementation and monitoring of quality management systems and frameworks. - Assist in audits, accreditation processes, and quality improvement initiatives. - Manage the collection, analysis, and monitoring of quality indicators, audit findings, operational dashboards, and other key performance indicators (KPIs). - Support quality-related committees and workgroups, including meeting coordination, agenda preparation, note-taking and follow-up of action items. - Facilitate root cause analyses and follow-up actions arising from incidents, complaints, and service gaps. - Support risk management and patient / client safety initiatives. - Maintain document control for organisation-wide policies Clinical Education, Training & Competency Development - Coordinate training programmes, workshops, and staff competency-related activities. - Publicity and outreach for training courses - Assist in the preparation of educational materials, presentations, roadmaps and reports. Administrative and Operational Support - Establish and maintain inventories, records, trackers, and document repositories. - Support departmental events, projects, and staff engagement activities. Other Duties - Undertake any other duties and responsibilities assigned by the reporting officer. QUALIFICATIONS - Diploma or Degree in any discipline. - Experience in operations, administration in healthcare is preferred. - Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word. - Organized and good time management. - Analytical, reporting, and data management. - Effective communication and stakeholder management. - Meticulous, resourceful, and able to manage multiple tasks in a fast-paced environment. - Proactive, adaptable, able to learn. - Familiarity with quality improvement methodologies, process improvement, data analytics, clinical audits, accreditation standards, or patient safety initiatives will be an advantage.