Operation Administration Executive
Job Summary
The Operation Administration Executive provides comprehensive operational and administrative support for education and training programs. Key tasks include scheduling trainers, managing course coordination, and providing customer service to trainees. The role also involves assisting with business reviews, marketing support, and general office administration duties.
Responsibilities
- Manage course scheduling and trainer coordination
- Provide customer service and trainee support
- Assist with reporting, filing, and office administration
- Support marketing, research, and business reviews
Required Skills
- GCE A Level/Diploma holder
- Proficiency in Microsoft Office
- Strong communication and presentation skills
- Operational and administrative experience
Job Details
Responsibilities:
- Provide overall support for operations, co-ordination and general office administration through a variety of tasks related to organization and communication.
- Scheduling Courses and Coordination.
- Plan and scheduling trainers and assignments.
- Co-ordinating with Trainers and stakeholders.
- Provide training for new trainers.
- Provide customer service, support and guide to trainees enquiries.
- Provide simple IT support to trainees and stakeholders.
- Plan and organise regular business reviews.
- Assist in preparation of monthly report and update meeting with senior management.
- Develop and maintain a filing system.
- Provide support in project research work.
- Assist in the planning and organising of eco-system, internal engagements and transformation initiatives.
- Assist in commercialisation of products and solutions.
- Provide support in the marketing and promotions of the Business Innovation Centre.
- Provide after course and during course support.
- Able to follow up with claims and collection of fee.
- Able to travel between branches.
- Able to ensure a smooth day to day operations process.
- Simple Book-Keeping.
Requirements:
- Minimum GCE A Level/Diploma in any discipline.
- Good communication skills and with an excellent command of English.
- Proficient in Microsoft Office.
- Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills.
- Able to work independently and as well as a team player.
- Able to lead the team and have good initiative.
- Prior operations and office administration experience preferred.
- Prior to WSQ claim and operation experience preferred.