Admin Manager Education

Key Responsibilities 1. Administration & Office Management - Manage the daily administrative and office operations of the Institute. - Develop, implement, and continuously improve administrative policies, procedures, and SOPs. - Maintain proper filing systems, records, contracts, and institutional documentation. - Oversee office facilities, equipment, and classroom resources. - Coordinate with vendors, suppliers, and external service providers. 2. Student Administration - Manage student enquiries, registration, and enrolment processes. - Maintain accurate student records and databases. - Monitor student attendance and learning records. - Coordinate the issuance of certificates, transcripts, and graduation documents. - Handle student feedback, complaints, and service-related matters. 3. Course & Academic Administration - Coordinate course schedules and training timetables. - Arrange trainer and lecturer schedules. - Prepare and manage training materials and academic documents. - Coordinate assessments, examinations, and practical evaluations. - Support the Academic Department in ensuring programme quality and compliance. 4. Regulatory Compliance & Quality Assurance - Support the Institute in meeting regulatory and accreditation requirements. - Maintain quality assurance records, policies, and procedures. - Prepare documentation for audits, inspections, and compliance reviews. - Assist in accreditation, registration, and quality management activities. 5. Student Recruitment & Customer Service Support - Respond promptly to course enquiries and admissions requests. - Coordinate information sessions, open houses, and recruitment events. - Maintain CRM and student enquiry databases. - Support marketing and student recruitment campaigns. 6. Human Resource Administration - Maintain employee records and personnel files. - Support recruitment and onboarding activities. - Coordinate staff training and professional development records. - Manage leave, attendance, and staff administrative matters. 7. Finance & Reporting Support - Prepare invoices, receipts, and payment records. - Monitor student fee collection and payment status. - Assist with budgeting and operational cost tracking. - Prepare monthly operational and management reports. 8. Quality Assurance & Continuous Improvement - Monitor service quality standards across the Institute. - Conduct student satisfaction surveys and collect feedback. - Analyse operational performance data and recommend improvements. Requirements Qualifications - Diploma or Bachelor's Degree in Business Administration, Education Management, Human Resource Management, Training & Development, or related disciplines. Experience - Minimum 3–5 years of relevant administrative or operations management experience. - Experience in training centres, private education institutions, or SkillsFuture-related environments will be an advantage. Skills & Competencies - Strong organisational and administrative skills. - Excellent communication and interpersonal abilities. - Proficient in Microsoft Office and Google Workspace. - Ability to manage multiple tasks and deadlines. - Strong attention to detail and problem-solving skills. - Customer service-oriented mindset. Benefits - Performance Bonus - Annual Leave - Medical Benefits - Professional Development Opportunities - Staff Training Privileges - Career Advancement Pathway