Centre Operations Customer Executive
Job Summary
This role involves managing centre operations and customer service for an education and enrichment facility. You will be responsible for onboarding new parents, driving engagement through programs, and managing student assessments. The position also entails handling administrative tasks and maintaining accurate customer records within the CRM system.
Responsibilities
- Onboard new parents and manage customer relationships
- Coordinate coding programmes and lead generation activities
- Manage student assessments and administrative data tasks
- Track student progress and update CRM records
Required Skills
- Strong communication skills
- Problem solving capabilities
- Proactive and fast learner
- Ability to work in fast-paced environments
Job Details
Responsibilities:
- Support customer acquisition by onboarding new parents
- Promote and recommend suitable coding programmes
- Drive customer engagement through special programmes, competitions, and community events
- Build and maintain strong relationships with parents and act as their advocate
- Plan and execute lead generation activities (e.g. parent sharings, trial classes) and ensure class payments are collected
- Coordinate with teaching team on student assessments and follow up with parents for conversion
- Handle general administrative tasks (onboarding emails, data entry, research, data management)
- Maintain accurate and updated customer records in the CRM system
- Track student progress and manage ongoing parent relationships
- Other ad-hoc activities assigned
Requirements:
- Strong communication and problem solving skills
- Driven, fast learner, proactive and ability to work in a fast-paced environment