Executive, Ihsan Casket

DUTIES AND RESPONSIBILITIES 1. Core Burial & Funeral Operations - Arrange and conduct funeral and burial services in a professional, organised, and compassionate manner, in accordance with company policies, SOPs and Syariah principles. - Prepare and ensure the availability of all items and equipment required for funeral services. - Care for the deceased respectfully, including: Collection and transfer of the deceased, washing and shrouding of bodies, lowering the shrouded body into the grave, recitation of talqin and assistance with related burial rites. - In the event of unforeseen circumstances, ensure that an approved third-party vendor is arranged to carry out assigned duties. 2. Specialised Burial Cases - Arrange for the collection, cleansing, shrouding, and burial of: Unclaimed surgical remains and fetuses, Umbilical cords and placentas, Stillborn babies. - Confirm and verify authorisation prior to proceeding with all the above service arrangements. - Handle and coordinate repatriation cases, including: Liaising with stakeholders, ensuring compliance with relevant regulatory requirements, and preparing required documentation. 3. Client Engagement & Aftercare - Inform client families of available services and support the delivery of selected services. - Handle aftercare matters, including: Delivery of documentation, checking in on next-of-kin, and collection of client feedback. - Attend burial-related inquiries and support the management of the 24-hour hotline. 4. Compliance, Documentation & Governance - Prepare and accurately complete all documentation related to funeral services, including service reports. - Handle contracts, legal documents, and payment-related processes in accordance with approved policies. - Ensure adherence to all applicable professional, regulatory, and religious requirements. - Manage petty cash utilisation in accordance with internal controls. 5. Training, Education & Outreach - Support and conduct virtual and in-person burial management courses based on Syariah teachings. - Participate in community engagement initiatives and contribute to educational content regarding burial management. - Represent Ihsan Casket at outreach events and provide subject-matter input for publicity and communications. 6. Operations Support & Logistics - Drive and maintain Ihsan Casket’s van in a clean and roadworthy condition. - Ensure vehicles, tools, and equipment are maintained in a safe and usable condition. - Promote and maintain a safe and healthy work environment. 7. Reporting & Professional Conduct - Provide regular updates to management and the committee on assignments and operations. - Uphold adab, akhlaq, and Islamic heritage in all aspects of work. 8. Administrative & Operational Support - Manage administrative matters including procurement, quotations, and purchase orders. - Complete and submit mandatory surveys and regulatory reports (e.g., NEA, MOH). - Prepare meeting documents and record minutes. - Generate burial operations reports and process payments for contractors and service providers. Requirements - Diploma or Degree in Islamic Studies is preferred. - Additional qualifications or experience in administration, business, or marketing will be an advantage. - Well-versed in Syariah aspects of funeral and burial management. - Proficient in basic computer applications, including MS Office. - High level of compassion, integrity, and professionalism. - Strong communication and interpersonal skills. - Good problem-solving ability and attention to detail. - Able to multitask and work under time-sensitive conditions. - Willingness to work weekends, evenings, and overtime when required. - Possess a valid Class 3 / 3A driving licence.