Course Consultant

Job Responsibilities - Provide professional course consultation and advisory to prospective learners based on their learning needs, career objectives, and eligibility. - Advise learners on a range of programmes, including WSQ courses, Diploma programmes, professional courses, and workshops. - Provide course advisory to local and overseas learners, where applicable, including programme structure, entry requirements, course schedules, fees, funding eligibility, and enrolment procedures. - Handle and promptly follow up on course enquiries and leads from various channels, including Xiaohongshu (XHS), Facebook, WhatsApp, website enquiries, referrals, and other marketing platforms. - Ensure timely response to new leads and actively follow up with prospective learners throughout the consultation and enrolment process. - Guide learners through course registration, enrolment, documentation, and payment procedures. - Ensure all course consultation, marketing communication, and learner advisory activities comply with Marketing Guidelines and relevant company policies. - Maintain accurate records of leads, follow-ups, enrolments, student information, and daily sales performance. - Work closely with the Academic, Operations, and Marketing teams to ensure accurate course information is communicated to learners. - Achieve assigned enrolment, conversion, and sales targets. - Perform other ad-hoc duties as assigned by Management. Requirements - Strong communication, interpersonal, and consultation skills. - Sales-oriented and results-driven, with the ability to understand learners' needs and recommend suitable programmes. - Strong follow-up skills with a high sense of ownership and responsibility. - Able to communicate course information clearly, accurately, and professionally. - Ability to manage multiple learner enquiries and respond promptly while maintaining attention to detail. - Comfortable working in a fast-paced and target-driven environment. - Experience in education, training, student recruitment, course consultation, customer service, or sales will be an advantage. - Knowledge of WSQ courses, SkillsFuture funding, Diploma programmes, and student enrolment processes will be an advantage. Additional Information - Competitive Basic Salary + Attractive Commission Scheme + Performance Incentives - Clear career progression opportunities, including the opportunity to lead and manage a sales/consultation team. - On-the-job training, skills coaching, and continuous career development. - Opportunity to grow with an established training provider with clear expansion plans. - Office located at Tanjong Pagar. - Travelling outside the office may be required depending on business needs. - Training and course knowledge will be provided.