Administration Manager

Key Responsibilities: Operations and Facilities - Manage day to day studio operations across three studio rooms, including opening and closing standards, cleanliness, equipment and inventory - Oversee front desk service standards, student check in, bookings and enquiry response - Manage studio room scheduling and rental bookings to maximise utilisation Systems and Administration - Administer and maintain the academy's operational systems, including the membership and billing platform, project management platform and customer messaging platform - Maintain accurate student records, attendance data, membership statuses and renewal schedules - Prepare weekly and monthly operational reports for management - Track and follow up on outstanding student payments and renewals Human Resources and Scheduling - Coordinate coach and administrative staff schedules, leave planning and shift coverage - Support recruitment administration, onboarding and offboarding of staff - Maintain HR records and support payroll preparation in line with the Employment Act - Ensure compliance with statutory employment and work pass requirements Process and Standards - Write, maintain and improve standard operating procedures across all operational functions - Lead internal communication so that coaches, administrative staff and management stay aligned - Identify operational bottlenecks and propose solutions with clear implementation steps Events and Programmes - Plan and execute studio events, showcases, competitions and term calendars - Coordinate logistics for external venues, vendors and performance events - Support marketing and enrolment campaigns with operational delivery Requirements: - Bachelor's degree or equivalent - At least 2 years of experience in operations, administration or office management, ideally in a service business with recurring memberships - Strong written and spoken English with the ability to communicate clearly with students, parents, coaches and management - Demonstrated ability to build and document processes rather than simply follow them - Comfortable working with membership, CRM, scheduling or project management software and able to learn new systems quickly - Strong numeracy and accuracy in record keeping and reporting - Able to work independently, take ownership of problems and bring solutions - Willing to work some evenings and Saturdays in line with studio operating hours Preferred: - Experience in a fitness, wellness, arts, education or dance business - Experience supporting HR administration or payroll in Singapore - Additional language ability useful for serving a multicultural student base What We Offer: - Direct reporting line to the Founder with genuine ownership and decision making scope - A small, close team in a premium boutique environment - Complimentary access to group dance classes - Central location, two minutes from Bugis MRT