Head of Operations

The Head of Operations plays a central and cross-functional role at M45. You will oversee the end-to-end supply chain, drive off-trade sales strategy, manage financial and administrative oversight, and support marketing and educational initiatives. This is a hands-on leadership position that requires both strategic thinking and operational rigour, in a dynamic and entrepreneurial environment. KEY RESPONSIBILITIES Operations & Logistics - Oversee the full supply chain: procurement, inventory management, warehousing, and distribution - Ensure compliance with Singapore import/export regulations and customs requirements - Optimise stock levels to balance supply and demand efficiently - Coordinate with freight forwarders, warehouses, and logistics partners for timely, cost-effective deliveries Off-Trade Sales & Business Development - Develop and implement sales strategies for the off-trade sector: corporate events, retailers, e-commerce, embassies, specialty stores - Build and maintain key account relationships, including pricing negotiations and promotional planning - Track sales performance, analyse market trends, and adjust strategies accordingly - Identify and develop new corporate client opportunities through partnerships with private banking, luxury companies, art galleries, and concierge services - Represent the company at trade shows and industry events Procurement & Pricing - Contribute to the company's pricing strategy and its ongoing maintenance - Monitor cost and pricing of fine wine stock with monthly revaluation - Identify discrepancies in procurement or sales processes - Manage non-wine suppliers and ensure cost increases are reflected in selling prices Financial & Administrative Oversight - Manage budgets, pricing structures, and profitability for off-trade sales - Coordinate with finance for invoicing, payment follow-ups, and cost control - Implement operational efficiencies to streamline processes and reduce costs Team Leadership & Collaboration - Lead and develop the team handling logistics, sales support, and account management - Collaborate with the on-trade sales team to align overall business strategies - Work with the marketing team on promotional campaigns for retail sales Education & Marketing Support - Assist in coordinating WSET classes (Level 1, 2 & 3) - Support the development of communication strategies for M45 and its affiliates - Contribute to social media, newsletters, e-commerce content, and brand presence WHAT WE ARE LOOKING FOR - 4–7 years of experience in operations, supply chain, or logistics, ideally in wine, F&B, or consumer goods distribution - Proven ability to manage complex supply chains and multiple stakeholders, and comfort with financial oversight - WSET Level 2 minimum, with a solid understanding of French wine regions - Strong organisational skills, data-driven mindset, and clear communication - Proficiency in Google Workspace, Excel, ERP/CRM, and Adobe suite - French language skills are a plus - Autonomous, proactive, and a natural problem-solver