Business Development Support Officer
Job Summary
The Business Development/Sales Support Officer will handle sales enquiries and manage customer accounts within the freight and logistics industry. This role involves qualifying sales leads, preparing competitive quotations, and coordinating with overseas agents. The position ensures customer requirements are met through effective SOP implementation and service excellence.
Responsibilities
- Manage and develop customer accounts
- Handle sales enquiries and appointments
- Prepare and follow up on quotations
- Negotiate costs with overseas agents
- Coordinate SOPs for customer requirements
Required Skills
- Minimum GCE 'O' level
- Freight Forwarding experience
- Microsoft Office proficiency
Job Details
Main Responsibilities:
- Respond to and follow up on sales enquiries
- Service maintain and develop existing / new customers through planned individual account support
- Establish, make phone calls to targeted customers, assess and qualify for sales development
- Arrange sales appointments; Create Sales Opportunity
- Negotiate for competitive costs from overseas office/agents/Shipping Lines
- Issuance of quotations
- Prepare official quotations
- Follow up on quotations to clients
- Establish SOP with Network/Customer Service to ensure understanding on customer's requirements
- Marine cargo insurance application
- Create customer's awareness regarding company's services
Requirements:
- Possess minimum GCE 'O' level or its equivalent
- At least 2 year(s) of working experience the Freight Forwarding industry preferred
- Competent in Microsoft Office