Key Account Executive
Job Summary
The Key Account Executive is responsible for managing and maintaining strong relationships with assigned customer accounts to ensure satisfaction and business growth. The role involves acting as the primary point of contact, identifying upselling opportunities, and coordinating with internal teams for service delivery. You will also be tasked with achieving revenue targets, preparing commercial proposals, and maintaining accurate sales records.
Responsibilities
- Manage and maintain client relationships
- Identify upselling and business opportunities
- Coordinate service delivery with internal teams
- Achieve revenue and profitability targets
Required Skills
- Account Management experience
- Strong communication and negotiation skills
- Problem-solving abilities
- Ability to work independently and collaboratively
Job Details
Responsibilities:
- Manage and maintain strong relationships with assigned customer accounts.
- Serve as the primary point of contact for clients, addressing enquiries and resolving issues promptly.
- Understand customers' business needs and recommend suitable products or services.
- Identify upselling, cross-selling, and business development opportunities within existing accounts.
- Coordinate with internal teams (Operations, Customer Service, Finance, Logistics, etc.) to ensure smooth service delivery.
- Monitor account performance and customer satisfaction levels.
- Prepare quotations, proposals, contracts, and account reports.
- Negotiate pricing, service agreements, and commercial terms with customers.
- Track sales activities and achieve revenue and profitability targets.
- Conduct regular business reviews and maintain long-term client relationships.
- Ensure timely follow-up on customer requests, orders, and project updates.
- Maintain accurate customer records and sales pipeline in CRM systems.
Qualifications:
- Diploma or Degree in Business, Marketing, Sales, or related disciplines.
- Experience in Account Management, Customer Success, Sales, Business Development, or Client Relationship Management.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple customer accounts simultaneously.
- Customer-focused with strong problem-solving abilities.
- Ability to work independently and collaboratively with cross-functional teams.