Customer Service Telesales Rep
Job Summary
This role involves contacting prospective customers to introduce financial and insurance products while managing appointments. You will be responsible for maintaining accurate customer records in the CRM system and providing professional administrative support. The position requires a proactive, sales-oriented individual capable of delivering high-quality customer service.
Responsibilities
- Contact and invite prospective customers
- Manage customer enquiries and appointments
- Introduce insurance and financial products
- Maintain CRM records
- Provide administrative support
Required Skills
- Diploma or higher qualification
- Fluent English communication
- Sales-oriented mindset
- Proactive and positive attitude
- Telesales or customer service experience
Job Details
Job Title: Customer Service Representative
Work Schedule:
• Monday to Friday
• 9:00 AM – 6:00 PM
• Monthly Rest Days: 8
Responsibilities:
• Contact and invite prospective customers
• Follow up with customer enquiries and appointments
• Introduce the company's insurance and financial products
• Maintain accurate customer records and update the CRM system
• Provide professional customer service and administrative support
Requirements:
• Diploma or higher qualification
• Able to communicate confidently in English for customer service and interview purposes
• Good communication and interpersonal skills
• Customer service, telesales, or call centre experience is an advantage
• Sales-oriented with a positive and proactive attitude
• Candidates able to start work immediately or on short notice will have an advantage