Customer Service Officer
Job Summary
Provide administrative and customer service support by managing system records, coordinating mail and courier services, and handling billing updates. Ensure efficient operations and timely resolution of customer cases in line with service standards. The role involves managing administrative tasks, corporate communications, and direct customer support.
Responsibilities
- Manage administrative and system records
- Coordinate mail and courier services
- Handle billing and corporate gift updates
- Resolve customer enquiries and service requests
Required Skills
- GCE O Level qualification
- Customer service experience
- Administrative proficiency
- Strong communication skills
Job Details
Responsibilities
- Manage administrative tasks, including system access setup, basic reporting, and record maintenance.
- Coordinate corporate gifts and billing contact updates for organizations.
- Handle outgoing mail, courier deliveries, and shipment tracking.
- Provide customer support by responding to enquiries and escalating cases when required.
- Ensure all service requests are handled within established service standards.
Requirements
- Min GCE O Level
- Prior experience in customer service or administrative work
- Good communication and writing skills
Working Schedule
- Mon - Thu (8.30am - 5.30pm) Fri (8.30am - 5pm)