Business & Operation Manager
Job Summary
This is a core role for a start-up cleaning service company focusing on full-cycle sales and business development. The successful candidate will transition from acquiring new corporate clients to managing on-site operations and service delivery. You will work to ensure operational efficiency and high-quality service standards while growing alongside the company.
Responsibilities
- Develop new corporate client base
- Manage on-site operations and manpower
- Supervise cleaning service standards
- Ensure regulatory and WSH compliance
- Control operation costs and materials
Required Skills
- 2+ years in Singapore cleaning industry
- Sales and business development experience
- Fluent in English and Chinese
- Operational management and scheduling
- Proactive start-up mindset
Job Details
Responsibilities
- Early stage: Develop new corporate clients (office, factory, commercial & residential cleaning), conduct cold outreach, client pitching, proposal & quotation, negotiate and sign contracts to expand company business.
- Maintain regular communication with potential and existing clients, follow up demands, handle enquiries and feedback to boost cooperation & renewal rate.
- After project confirmation: Take over overall on-site operation management, arrange manpower & scheduling, supervise daily cleaning service standard.
- Manage cleaning materials, control operation cost, ensure neat site performance and stable service delivery.
- Follow WSH, NEA and local regulatory compliance for all cleaning projects, keep proper records & reports.
- Grow with the start-up team, optimize sales & operation workflow as the company scales up.
Requirements
- At least 2 years experience in Singapore cleaning service / facility management industry; with sales & client development background is highly preferred.
- Willing to join a start-up team, proactive, able to start from zero on business sourcing.
- Can switch from frontline sales to back-end project operation independently after deals closed.
- Fluent in English & Chinese for client communication and basic paperwork.
- Target-driven, hands-on, able to handle multi-task and grow with the company long-term.