Customer Service Executive Logistics

Key responsibilities: - Coordinate with customers and concerned parties for logistics arrangements (order processing, instruction, Standard Operating Procedures, logistics operations including WMS, billing, claims, etc). - Monitor and ensure the effective communication and work relation with customers. Address and resolve customer inquiries, complaints and requests in a timely manner. - Assist the team to ensure and enhance customer satisfaction. - Proactively participate in Business Excellence Program of the company. - Handle inbound and outbound customer communications via phone, email and other channels. - Process customer orders, track shipments and provide updates on delivery status. - Maintain accurate records of customer interactions, transactions, feedback and actions taken. - Build and maintain strong relationships with customers to promote loyalty and repeat business. - Work closely with sales, operations and other internal teams to ensure seamless customer service. - Prepare and submit regular reports on customer feedback, recurring issues and service metrics. Requirements: - Diploma and above qualification in logistics or related equivalent qualification. - 2 years of working experience or more in logistics industry required, preferably in warehouse operations. - General knowledge on logistics and freight forwarding businesses. - Customer service skills. - Effective communication. - Proficient in computer skills and applications including emails, data entry and Microsoft office, Warehouse Management System is a must.