Senior Casino Market Manager

### Job Responsibilities **Leadership and Development** - Work effectively with the respective Market Development sales team designed to drive business from defined target markets. - Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams. - Take ownership in personal professional development and growth. - Operate well under a shared vision with shared business objectives under senior leadership. - Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric. - Protect the integrity and reputation of Marina Bay Sands and the team members. **Customer Engagement and Relationship Management** - Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties. - Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies. - Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands. - Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines. - Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin. **Strategic Planning and Implementation** - Develop an understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies. - Assist in the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment. - Actively contribute to collaborative strategic planning processes within the team to identify opportunities that will drive optimal growth and both short and long term profitability for Marina Bay Sands. ### Job Requirements **Education & Certification** - Diploma/Degree in hospitality or related field preferred. **Experience** - Prior experience in sales, business development, relationship marketing, hospitality, or related role preferred. **Other Prerequisites** - Highly motivated, self-manageable, and sales-driven in a collaborative work culture. - Customer-centric and service-oriented, focused on hospitality and the customer experience. - Proven organizational skills and time management capability. - Adept at balancing the need for multi-tasking and prioritization of tasks. - Embrace challenges and overcome obstacles with positive attitudes. - Possess the ability to handle conflicts and solve problems in a culturally diverse environment. - Champion a culture of collaboration, learning, and adaptability amongst team members. - Seek continuous learning and improvement in personal and professional capacities. - Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc. - Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.