Customer Service Officer
Job Summary
We are seeking a professional and customer-oriented Customer Service Officer to support the daily operations of our nightclub. The successful candidate will handle customer enquiries, reservations, and administrative tasks to ensure a smooth guest experience. You will collaborate with the operations team to maintain high standards of service and operational efficiency.
Responsibilities
- Manage customer enquiries and reservations
- Coordinate daily nightclub operations
- Provide administrative and cashiering support
- Ensure compliance with company policies
Required Skills
- 2+ years experience in hospitality
- Excellent communication skills
- Proficiency in Microsoft Office
- Ability to work night shifts and weekends
Job Details
Roles and Responsibilities:
- Welcome guests and provide professional, friendly, and efficient customer service.
- Handle customer enquiries, table reservations, VIP bookings, and event-related requests.
- Assist guests with check-in, seating arrangements, and general enquiries.
- Coordinate with the operations team, bartenders, service staff, cashiers, and security personnel to ensure smooth daily operations.
- Respond to customer feedback and assist in resolving complaints promptly and professionally.
- Perform cashiering support, verify payment records, and maintain accurate transaction documentation.
- Perform data entry, filing, and general administrative and clerical duties.
- Answer telephone calls, emails, and other customer communications in a timely manner.
- Maintain customer records and ensure confidentiality of company information.
- Monitor office supplies and assist in maintaining administrative inventory.
- Ensure compliance with company policies, workplace procedures, and liquor licensing requirements.
- Maintain a clean, organized, and professional reception and office area.
- Perform any other duties assigned by the management.
Requirements:
- Diploma or equivalent qualification.
- Minimum 2 years of experience in customer service, hospitality, entertainment, or a related industry.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Good organizational and administrative skills.
- Proficient in Microsoft Office applications.
- Ability to work independently and in a fast-paced environment.
- Willing to work night shifts, weekends, and public holidays.
- Positive attitude, professional appearance, and ability to interact with guests from diverse backgrounds.