Retail Ecom Executive Support
Job Summary
You will support retail and e-commerce operations by preparing sales and inventory reports, coordinating stock replenishment, and managing logistics. Additionally, you will assist with store activities, customer service, and support CRM and HR administration. This role focuses on maintaining operational efficiency across both physical and digital sales channels.
Responsibilities
- Prepare sales, KPI, and inventory reports
- Coordinate stock replenishment and transfers
- Manage Shopee and Lazada order fulfillment
- Handle customer service and membership programs
- Support retail events and annual stock takes
Required Skills
- Diploma in Business or Marketing
- 2+ years retail operations experience
- Advanced Microsoft Excel skills
- Proficiency in POS, ERP, and Power BI
- Strong communication and coordination
Job Details
Responsibilities:
- Prepare detailed sales, KPI, inventory, merchandising, and promotion reports to inform business decisions.
- Coordinate inventory replenishment and stock transfers to maintain optimal stock levels across retail stores.
- Manage daily operations and order fulfilment on Shopee and Lazada marketplaces to ensure timely delivery.
- Liaise with logistics teams and retail stores to coordinate stock movements and deliveries efficiently.
- Respond to customer enquiries and administer membership programs to enhance customer satisfaction.
- Support retail events, store setup, and conduct annual stock takes to ensure operational readiness and accuracy.
- Coordinate POS pricing updates, promotions, and perform system testing to maintain accurate sales data.
Preferred competencies and qualifications:
- Diploma in Business Administration, Retail Management, Marketing, or related field.
- Minimum 2 years of retail operations support experience; 1 year of e-commerce operations experience is advantageous.
- Proficient in Microsoft Excel with advanced skills in Pivot Tables, VLOOKUP/XLOOKUP, IF formulas, charts, and data analysis.
- Familiarity with retail POS, ERP, Power BI, and inventory management systems.
- Strong written and verbal communication skills with proven coordination abilities.
Benefits:
- Competitive salary, Annual Wage Supplement (AWS), and performance bonuses
- Medical and employee benefits
- Staff purchase discounts
- Career growth and development opportunities
- Exposure to retail operations, e-commerce, merchandising, and supply chain functions
- Dynamic and collaborative working environment
Working Hours:
- Monday to Friday: Normal office hours
- Additional hours may be required during retail events, stock takes, and festive seasons