Customer Service Executive
Job Summary
We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment. Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.
Responsibilities
- Manage front-desk customer inquiries
- Handle appointment scheduling and follow-ups
- Maintain customer records and documentation
- Process payments and provide sales support
- Ensure service recovery and customer retention
Required Skills
- 1-2 years customer service experience
- Fluent in English and Mandarin
- Proficient in Microsoft Office & CRM
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
Job Details
Role Overview: We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.
Key Responsibilities:
- Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms.
- Provide excellent front-desk and customer support experience to clients.
- Build strong customer relationships through warm and attentive service.
- Handle appointment scheduling, confirmations, and follow-ups efficiently.
- Support customer retention through proactive engagement and service recovery when required.
- Maintain accurate customer records, transactions, and administrative documentation.
- Coordinate with internal teams to ensure smooth daily operations and customer satisfaction.
- Assist with cashiering, payment processing, and basic sales support when required.
- Uphold professional grooming standards and represent the company positively at all times.
Requirements:
- Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles.
- Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage.
- Strong verbal communication and interpersonal skills.
- Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers.
- Pleasant, confident, and presentable personality with strong people skills.
- Energetic, bubbly, and customer-oriented attitude.
- Able to multitask and remain composed in a fast-paced environment.
- Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.).
- Positive learning attitude, responsive, and adaptable to operational needs.
Working Hours:
- Monday to Friday: 11am to 9pm (inclusive of break)
- Saturday & Sunday: 10am to 7pm (inclusive of break)