Cargo Operations Customer Executive

Key Responsibilities Cargo Customer Service & Operations - Manage daily cargo customer service activities and liaise with cargo agents to support export bookings, shipment requirements, and customer enquiries. - Coordinate with airlines, cargo agents, and ground handling agents (GHA) to ensure smooth cargo operations and timely handling of shipments. - Monitor inbound and outbound cargo movements, including cargo breakdown, release, distribution, transfer, transit, and transhipment activities. - Support flight operations, including monitoring of ramp handling, trucking movements, and freighter / charter operations when required. - Monitor cargo handling processes, equipment usage, and operational compliance by appointed ground handling agents. - Ensure compliance with airline cargo procedures, SOPs, Service Level Agreements (SLA), and regulatory requirements. - Support handling requirements for special cargo, dangerous goods (DG), valuables, and other regulated shipments according to airline procedures. Documentation, Data Entry & Reporting - Perform accurate data entry and update airline cargo systems and internal cargo management systems on a daily basis. - Input, verify, and maintain shipment information, including MAWB and related cargo data, ensuring accuracy within required operational timelines. - Ensure cargo documentation is complete and submitted within required timelines. - Prepare daily, weekly, and monthly operational reports, airline reports, CASS / Non-CASS reports, and internal reports. - Monitor and maintain accuracy of cargo records, operational data, and airline documentation. Billing & Administrative Support - Support billing activities, invoice preparation, and verification of supplier / third-party invoices. - Monitor customer and agent payments and assist with Accounts Receivable (AR) reporting. - Support preparation of management reports and other administrative documentation. - Coordinate with internal teams on accounting and operational requirements. Airline & Customer Coordination - Support assigned airline accounts and ensure airline operational requirements are met. - Provide sales and customer service support to assist airlines in achieving station performance targets and KPIs. - Liaise with airlines, freight forwarders, customers, and service partners to resolve cargo issues and operational matters. - Maintain strong working relationships with internal and external stakeholders. Requirements - 1 to 3 years of experience in air cargo operations, customer service, freight forwarding, logistics, or related industries preferred. - Experience in airline cargo documentation, AWB handling, cargo systems, freight operations, or GHA coordination will be an advantage. - Familiarity with air cargo processes, airline SOPs, shipment documentation, and operational workflows. - Strong attention to detail with good coordination, communication, and problem-solving skills. - Proficient in Microsoft Office applications, especially Excel. - Able to work in a fast-paced airfreight environment and support operations outside normal working hours, including weekends and public holidays when required. - Candidates with relevant air cargo, aviation, or logistics experience are highly preferred.