Senior IT Consultant

Operations & Maintenance (O&S) • Ensure smooth operations of existing HR systems and successful implementation of software and hardware upgrades. • Coordinate and work closely with internal teams, contractors, service providers, and third parties to deliver project activities. • Monitor systems to ensure adherence to applicable IT standards, policies, and directives. • Perform IT compliance activities including: Log reviews, Account and access rights reviews, and Compliance reporting. • Support and coordinate system audit activities. • Maintain development, configuration, and technical documentation according to quality standards. • Manage Vulnerability Assessment (VA) activities and coordinate remediation efforts. • Provide regular project status reporting. • Manage remediation, retirement, and disposal of obsolete system components. • Support experimentation, research, testing, and evaluation initiatives. Incident Management • Manage and resolve system support issues and defects. • Respond to incidents and problem reports within stipulated Service Level Agreements (SLAs). • Lead investigations and coordinate with stakeholders for issue resolution, including cross-system incidents. • Provide timely incident updates to management and stakeholders. • Prepare consolidated incident summaries and reports. • Perform defect trend analysis to identify and address recurring issues. • Coordinate resources to ensure timely closure of incidents and service requests. Change Request Management • Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and operational efficiency. • Conduct requirements gathering sessions with end users. • Manage implementation of system changes and enhancements. • Plan and coordinate deployment activities, including setup, testing, data collection, issue escalation, and resolution. • Work with system integrators to ensure successful integration of solution components. • Oversee acceptance testing and verify solutions meet business and technical requirements. • Support stakeholder communications and change management activities. • Prepare and obtain approvals for change implementation activities. Contract & Vendor Coordination • Track and manage contract milestones within project scope. • Coordinate handover and takeover activities with outgoing and incoming vendors/contractors. • Support planning and coordination of operations and support-related purchases. Mandatory Requirements • Minimum 3 years of working experience in Information Technology. • Experience in enterprise application support and operations. • Strong understanding of incident management and change management processes. • Experience coordinating with multiple stakeholders, vendors, and support teams. • Good analytical, troubleshooting, and communication skills. Preferred / Advantageous Skills • Experience in IT audit and compliance activities. • Familiarity with IM8 or equivalent ICT/security policies. • Knowledge or experience in SAP HCM ERP systems. • Experience in vulnerability management and remediation activities. • Experience supporting large-scale enterprise HR systems.