Data Integration Analyst II

### Position Overview As a Data Integration Analyst II, you will play a vital role in overseeing seamless data integration and rostering solutions for our educational software portfolio across K-12 school districts nationwide. You will leverage technical expertise to ensure student data flows accurately between district systems and products, directly supporting educators. ### Responsibilities - Serve as the dedicated Data Integration Analyst for all assigned customers, acting as their primary point of contact for integration services. - Deliver responsive troubleshooting and resolution when customers encounter data integration challenges. - Proactively monitor systems to ensure integrations operate according to schedule, addressing issues before they impact educational activities. - Conduct strategic check-in sessions with customers to identify upcoming system changes and develop forward-looking integration plans. - Maintain comprehensive knowledge of products, including specific rostering requirements and reporting data structures. - Stay current on platform developments through ongoing training and deployment update reviews. - Translate customer needs into well-defined technical requirements for internal teams. - Collaborate with technical teams to ensure timely delivery of customer integration solutions. ### Qualifications - Associate degree or Bachelor's degree or equivalent in a relevant technical area, or an equivalent combination of education and related experience. - 3+ years of customer service experience, including customer service, support, and/or training. - Preferred: Experience with the education industry. - Knowledge of data integration methods, SIS Software Vendors, and data providers (e.g., Clever). - Fundamental SQL skills for basic data querying. - Knowledge of data security best practices. - Proficiency with Excel. ### General Skills - Ability to explain technical concepts to customers with varying tech comfort levels. - Problem-solve and demonstrate resourcefulness in finding solutions with little to no direction. - Shows initiative and resilience during high-volume periods (back-to-school, end of term). - Strong time management skills to ensure assignments are completed and properly documented. - Ability to handle escalations or urgent items as assigned. - Ability to research, strategize, and provide solutions based on customer needs and company priorities.