Executive Ihsan Casket

DUTIES AND RESPONSIBILITIES 1. Core Burial & Funeral Operations - Arrange and conduct funeral and burial services in a professional, organised, and compassionate manner, in accordance with company policies, SOPs and Syariah principles. - Prepare and ensure the availability of all items and equipment required for funeral services. - Care for the deceased respectfully, including: collection and transfer of the deceased, washing and shrouding of bodies, lowering the shrouded body into the grave, and recitation of talqin. - Arrange for approved third-party vendors in unforeseen circumstances. 2. Specialised Burial Cases - Arrange for the collection, cleansing, shrouding, and burial of unclaimed surgical remains, fetuses, umbilical cords, placentas, and stillborn babies. - Confirm and verify authorisation prior to proceeding with service arrangements. - Handle and coordinate repatriation cases, including liaising with hospitals, embassies, airlines, and freight forwarders; ensuring regulatory compliance; and preparing all required documentation. 3. Client Engagement & Aftercare - Inform client families of services and support delivery with care and sensitivity. - Handle aftercare including delivery of documentation, checking on next-of-kin, and collecting customer feedback. - Attend burial-related inquiries and support the management of the 24-hour hotline. 4. Compliance, Documentation & Governance - Prepare all funeral service documentation, including service reports and operational forms. - Handle contracts, legal documents, and payment-related processes. - Ensure adherence to all professional, regulatory, and religious requirements. - Manage petty cash utilisation and coordinate with administrative functions. 5. Training, Education & Outreach - Conduct burial management courses based on Syariah teachings. - Participate in community engagement and collaborate with religious organisations. - Develop educational content relating to burial management and end-of-life planning. - Represent the department at outreach events and provide subject-matter input for publicity materials. 6. Operations Support & Logistics - Drive and maintain the service van in a clean and roadworthy condition. - Ensure all tools and equipment are maintained in a safe and usable condition. 7. Reporting & Professional Conduct - Provide regular updates to management and the committee on operations and feedback. - Uphold adab, akhlaq, and Islamic heritage in all aspects of work. 8. Administrative & Operational Support - Manage procurement, quotations, requisitions, and purchase orders. - Submit mandatory regulatory reports (e.g., NEA, MOH). - Prepare meeting documents and record minutes. - Generate operations reports and prepare invoices for service providers. REQUIREMENTS - Diploma or Degree in Islamic Studies is preferred. - Additional qualifications in administration, business, or marketing are an advantage. - Well-versed in Syariah aspects of funeral and burial management. - Proficient in MS Office applications. - High level of compassion, integrity, and professionalism. - Strong communication and interpersonal skills. - Good problem-solving ability and attention to detail. - Able to multitask and work under time-sensitive conditions. - Willingness to work weekends, evenings, and overtime. - Possess a valid Class 3/3A driving licence.