HR Business Support Manager

Key Responsibilities - Own the full HR cycle: recruitment, onboarding, probation, training coordination, appraisals, disciplinary matters, termination and offboarding. - Maintain complete and accurate HR records, employment contracts, leave records, attendance records, claims, staff benefits and related documentation. - Ensure HR practices are fair, consistent, properly documented and aligned with MOM guidelines. - Manage leave planning, roster coordination and scheduling matters for employees and dental professionals. - Manage remuneration records, staff claims, benefits administration, performance bonus documentation and related HR paperwork. - Lead staff communication, conflict resolution, morale-building, team engagement and event planning. - Guide managers and junior leaders in coaching, performance management, attendance management and staff accountability. - Drive job redesign, role clarity, SOPs and people-related process improvements. - Manage business administration matters, including licence and permit renewal tracking, compliance calendars, insurance records, document follow-up and regulatory deadline reminders. - Coordinate directly with vendors, external service providers and relevant parties for administrative, HR, compliance and business support matters. - Use digital tools, AI and social media to improve HR administration, internal communication, team engagement and workflow tracking. - Manage selected business development, marketing, patient engagement, service recovery and community outreach projects where needed. Requirements - Prior HR / people management experience in a service-based SME environment. - Familiarity with MOM guidelines, Employment Act basics, work pass matters, leave, salary and termination processes. - Able to manage HR matters independently after initial orientation. - Strong follow-through, discretion and documentation habits. - Able to be warm but firm when managing staff issues. - Comfortable managing leave planning, roster coordination, claims, benefits and staff documentation. - Comfortable using social media, event planning, digital tools and AI-assisted productivity. - Healthcare, dental, medical, wellness, hospitality or other service-based experience is required. - Formal HR training or certification is preferred but not compulsory.