Bank Customer Service Officer
Job Summary
Join a leading bank as a Customer Service Officer to serve as the first point of contact for general and transactional matters. This role requires managing customer inquiries across various channels while maintaining high service standards and navigating multiple systems. It involves working on a 5-day rotating shift schedule, including weekends and public holidays.
Responsibilities
- Respond promptly to customer inquiries across channels
- Resolve customer requests and complaints effectively
- Encourage adoption of digital banking services
- Meet KPIs while maintaining high service quality
Required Skills
- Prior customer service experience preferred
- Patient, resilient, and positive attitude
- Ability to work rotating shifts, weekends, and holidays
Job Details
Location: East Area– Changi Business Park
Contract Duration: 6 months (renewable/convertible based on performance)
Salary Range: $2,700 – $4,000
Working Hours: Operating hours are 8.30am – 8.30pm, on a 5-day work week with rotating shifts, Monday to Sunday, including public holidays. 40 hours per week.
Benefits: Entitle with 14 days Annual Leave, MOM-standard Medical and Hospitalization Leave, insurance coverage, and completion/performance bonuses
Another same role is available; for rotating afternoon shift, you will be entitled with another $1000 of allowance.
About the Role
Join a leading bank as a Customer Service Officer, where you'll be the first point of contact for customers reaching out on general and transactional matters. This role suits individuals who enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering consistently excellent service.
Key Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer inquiries on general and transactional matters.
- Communicate with customers through various channels (phone, email, chat, etc.).
- Acknowledge and resolve customer requests in a timely manner.
- Conduct customer outreach to encourage the adoption of digital banking services.
- Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards.
- Collaborate with internal stakeholders to resolve customer queries and requests.
- Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously.
- Consistently meet Key Performance Indicators (KPIs) without compromising quality of service.
- Adhere to professional standards of behaviour and conduct with customers and colleagues.
Requirements
- Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply.
- Positive attitude, patient, and resilient when handling customer queries or complaints.
- Able to commit to rotating shift work, including weekends and public holidays.