HR Direct Support

Key Responsibilities Provide first-line HR support to employees, managers, and HR stakeholders on HR-related enquiries. Support day-to-day HR Direct activities, ensuring employee requests and enquiries are handled accurately and in a timely manner. Respond to employee and manager queries relating to HR policies, processes, benefits, leave, payroll, employee records, and other HR matters. Manage and track HR requests, ensuring appropriate follow-up and resolution within established timelines. Provide administrative support for various employee lifecycle activities, including onboarding, transfers, changes in employment details, and offboarding. Maintain accurate and up-to-date employee information and HR records in relevant HR systems. Work closely with HR Business Partners, Centres of Excellence, Payroll, and other HR teams to resolve employee and manager queries. Escalate complex or sensitive HR matters to the appropriate HR stakeholders where required. Assist with the preparation of HR reports, documentation, and employee communications. Ensure HR processes are carried out in accordance with established policies, procedures, and service standards. Identify recurring employee queries or process issues and provide feedback to improve HR services and processes. Support other HR projects and administrative activities as required. Requirements Diploma or Degree in Human Resources, Business Administration, or a related discipline. Relevant experience in HR operations, HR shared services, HR administration, or employee support. Good understanding of HR processes and employee lifecycle activities. Strong customer service and communication skills, with the ability to interact effectively with employees and managers at different levels. Good attention to detail and strong organisational skills. Able to manage multiple HR requests and priorities in a timely manner. Proficient in Microsoft Office, particularly Excel and PowerPoint. Experience with HR systems or HR case management platforms will be advantageous. Strong interpersonal skills with a service-oriented and collaborative approach.