Assistant Manager Medical Affairs
Job Summary
This role supports Medical Affairs–Clinical Governance to uphold patient care quality and safety. The incumbent implements quality assurance frameworks, facilitates committee operations, and manages clinical risk. The position ensures organizational clinical standards are met through effective coordination and data management.
Responsibilities
- Secretariat support for clinical governance committees
- Coordination of quality assurance and incident management
- Data management for clinical quality dashboards
- Regulatory and accreditation inspection readiness
Required Skills
- Bachelor’s degree in Healthcare/Life Sciences
- 2+ years of hospital experience
- Knowledge of JCI, LEAN, Six Sigma, and RCA
- Strong communication and multi-tasking skills
Job Details
Job Responsibilities:
- Organize and provide secretariat support for internal and external clinical governance meetings and committees.
- Coordinate quality assurance activities, including preparation of reports, trend analysis and follow up of quality indicators.
- Support incident management processes, including administration of incident reports and coordination of root cause analysis (RCA) documentation.
- Assist in regulatory, accreditation and inspection readiness activities (e.g., HCSA, MOH, JCI).
- Provide coordination and administrative support for cluster and MOH workgroups/committees.
- Compile, verify and manage clinical quality data for dashboards, presentations and committee reports.
- Support planning, logistics and documentation for risk management, quality improvement, and patient safety education/training activities.
- Provide administrative support to Medical Affairs Office operations (ePAS, IT/ID requests, enterprise risk registers, departmental documents).
- Maintain positive working relationships with clinical, nursing, allied health and administrative stakeholders.
- Undertake any other duties assigned by the RO or Head of Department.
Requirements:
- Min. bachelor’s degree in Life Sciences, Pharmaceutical Sciences, Healthcare Administration/Management, Biomedical Engineering, Pharmacy, Nursing or Allied Health disciplines.
- Proven experience in supporting clinical quality, governance, patient safety or healthcare administration functions.
- Minimum 2 years’ relevant experience, preferably in a hospital or healthcare environment.
- Strong acumen with in-depth understanding of clinical quality methodologies, including JCI standards, LEAN, Six Sigma, Root Cause Analysis and PDCA.
- Able to support the planning, design and implementation of quality assurance, incident management and patient safety initiatives.
- Project coordination capabilities with experience working in a cross-functional, multi-disciplinary healthcare environment.
- Confidence in engaging senior clinicians, nursing leaders and administrative stakeholders.
- Ability to multi-task and work under tight timelines.
- Good analytical and organisational skills, with attention to detail in data, documentation and follow-up actions.
- Excellent communication, writing, problem-solving and interpersonal skills.