Customer Service Executive

RESPONSIBILITIES You Offer You will embark on an exciting journey with excellent career development opportunities in a global organization. As an Executive, Customer Service, you will be part of a small, dynamic team dedicated to executing MSC's business plans, delivering high-quality customer support, and promoting MSC services as a trusted brand. This role offers the chance to collaborate and communicate across geographical and cultural boundaries, helping you build a strong professional network and develop effective communication skills in a diverse, multicultural environment. Key Responsibilities Reporting to the Manager, Customer Service, you will provide backend support by handling enquiries and feedback related to bookings, shipment statuses, freight rates, and other booking-related matters. You will also promote MSC's services in line with the Company's business strategies. Your key responsibilities include the following: - Manage Local (Export) Accounts and Global Account customers, serving as the primary contact for booking enquiries, shipment status updates, and related matters. - Process and manage customer bookings via INTTRA, email, and internal booking systems as required. - Ensure assigned customer requirements are fulfilled and Shipping Instructions (SI) are accurately complied with. - Maintain contract filings for assigned trade services. - Handle customer requests for Change of Destination (COD). - Process Dangerous Goods (DG) applications through internal systems (OVA/Chemlink) and create PM4 documentation. - Liaise with Sales and Documentation teams to resolve rate discrepancies on final booking lists and facilitate the issuance of Electronic Manifest Corrections (EMCs). - Support container tracking activities and provide shipment status updates to customers through the track-and-trace system. - Ensure timely and accurate entry of shipping details into the Portnet system. - Maintain and update customer information in the internal OVP system, including new account setups and amendments to existing records. - Manage vessel closing activities for assigned trade services. - Support the Department Manager in guiding and mentoring junior team members within the department. - Proactively assist the Department Manager in identifying process and system improvement opportunities to enhance operational efficiency and customer satisfaction. QUALIFICATIONS Requirements: - Minimum 1 to 3 years of relevant industry experience; - Candidates with a Degree in Maritime/ Business Studies or a related discipline will have an added advantage; - Proficient in Microsoft Office applications, including Excel, Word, and Outlook; - Strong verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders; - Customer-focused mindset with a commitment to delivering excellent service; - Positive, proactive, and enthusiastic in representing MSC and promoting high-quality customer experience; - A collaborative team player who works well across different functions and departments; - Well-organized with the ability to manage multiple priorities and meet tight deadlines; - Detail-oriented and meticulous in maintaining accuracy and quality of work; - Self-motivated with the ability to work independently and take initiative when required.