Clinic Ambassador Assistant

Clinic Ambassador / Clinic Assistant The Clinic Ambassador / Clinic Assistant is responsible for providing efficient, professional and patient-centred service while supporting the clinic’s daily operations. The role requires the ability to provide basic patient care, assist doctors and ensure a consistently high level of service standards for all patients. Key Responsibilities - Register patients at the front counter and provide queue numbers. - Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required. - Prepare and dispense medications according to the doctor’s instructions and clinic protocols. - Process charges for medical items and supplies used by patients. - Assist doctors with patient’s minor procedures. - Attend to patient enquiries and telephone calls courteously and efficiently. - Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims. - Monitor stock levels and assist with ordering basic medications, medical supplies and stationery. - Perform general administrative duties and other tasks as assigned by the supervisor or management. - Adhere to clinic policies, standard operating procedures and patient confidentiality requirements. Requirements: - Minimum GCE N/O-Level qualification or equivalent. - Previous experience in a clinic, healthcare, medical or customer service environment is preferred. - Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude. - Able to communicate effectively in English; additional languages such as Mandarin or other local languages would be an advantage. - Able to handle patients’ enquiries and phone calls in a professional and tactful manner. - Able to work well independently as well as in a team. - Organised, responsible, meticulous and able to multitask in a busy clinic environment. - Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties. - Able to maintain patient confidentiality and follow clinic policies and procedures. - Good customer service skills with a strong focus on patient experience and service standards. - Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage. - Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered. Others: - 5.5 work week (office hours) - Location: Ang Mo Kio / Bedok / One North / Tiong Bahru