Specialist, Product IT
Job Summary
The Product IT Specialist will develop and manage IT strategies for Sysmex in the Asia Pacific region, supporting sales, marketing, and engineering teams. This role involves serving as a Subject Matter Expert for HCLAB, WAM, and LIS solutions while ensuring robust healthcare IT infrastructure. The successful candidate will lead system installations, provide technical support, and ensure compliance with cybersecurity standards.
Responsibilities
- Serve as Subject Matter Expert for HCLAB, WAM, and LIS solutions
- Lead installations, configuration, and maintenance of healthcare software
- Provide pre-sales and post-sales technical support
- Conduct system testing, validation, and end-user training
- Manage cybersecurity inquiries and documentation audits
Required Skills
- Degree in IT, Computer Science or equivalent
- 5+ years of IT implementation and support experience
- Healthcare/Medical industry experience
- Proficiency in Microsoft OS and network architecture
- Strong troubleshooting and problem-solving abilities
Job Details
### Product Knowledge
- Serve as the Subject Matter Expert (SME) for HCLAB, WAM, and LIS solutions, maintaining comprehensive and up-to-date knowledge of product specifications, system enhancements, lifecycle updates, and regulatory requirements.
- Proactively gather and interpret information relating to product modifications, upgrades, cybersecurity requirements, and system extensions, and translate complex technical concepts into clear communication for customers, affiliates, and business partners.
- Maintain strong competency in healthcare IT infrastructure, including hardware, software, networking architecture, and system integration standards (e.g., HL7, ASTM).
- Demonstrate solid understanding of cybersecurity principles, compliance standards, and risk management requirements relevant to healthcare environments.
### Role Responsibilities
- Lead and execute installations, system configuration, commissioning, maintenance, upgrades, troubleshooting, and corrective actions for healthcare software solutions.
- Provide high-level pre-sales and post-sales technical support to customers, affiliates, and business partners.
- Conduct preventive maintenance and system health checks to ensure reliability, performance stability, and compliance.
- Monitor, analyze, and resolve recurring issues, implementing preventive measures to enhance long-term system reliability.
- Manage and respond to cybersecurity inquiries, documentation requests, and audit-related matters.
- Perform system interfacing, integration testing, and validation for new software releases or product implementations.
- Conduct end-user and administrator training at hospitals, laboratories, and partner sites.
- Develop and facilitate technical training materials to strengthen affiliates’ and partners’ product knowledge.
### Reporting
- Prepare and submit a comprehensive monthly activity report including completed activities, issues resolved, risk areas identified, and action plans.
- Prepare detailed business trip reports outlining activities performed, key findings, technical observations, and follow-up plans.
### Job Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
- Minimum 5 years of hands-on experience in IT implementation, system support, or infrastructure management.
- Prior experience within the healthcare, medical device, or medical technology industry is an added advantage.
- Strong knowledge of Microsoft operating systems (e.g., Windows 10, Windows 11).
- Excellent troubleshooting, problem-solving, and diagnostic skills.
- Travel frequency between 20% - 50% per year; occasional work after office hours required.