Customer Service Executive
Job Summary
The Customer Service Executive will handle sales support and administrative functions, maintain relationships with assigned customers, and manage credit control tasks. They will also assist the sales team by gathering market information and supporting business development activities. The ideal candidate should have a relevant diploma and 1-2 years of experience in sales support or customer service.
Responsibilities
- Prepare quotations, process sales orders, and maintain sales documentation
- Build and maintain relationships with assigned customers and provide support
- Follow up with customers on payment status and outstanding balances
- Gather market information and support sales and marketing activities
Required Skills
- Diploma in Business Studies, Office Administration, or related discipline
- Minimum 1-2 years of experience in sales support or customer service
- Proficiency in Microsoft Office applications
- Experience in industrial or building industry is an advantage
Job Details
Customer Service Executive (Sales Support)
Salary Range: $2,400 - $2,900
Working Days: 5 days, Monday - Friday
Working Hours: 8.30am to 5.30pm
Location: West (Toh Guan)
Responsibilities:
Sales Support & Administrative Functions
- Prepare quotations, follow up on customer confirmation, and process sales orders.
- Coordinate work orders with relevant departments and maintain proper sales documentation.
- Prepare sales performance reports and monthly quotation summary reports.
- Prepare service agreements and support contract-related documentation.
- Handle vendor approval forms and customer digital portal setup when required.
- Maintain proper filing and document records.
Customer Service & Account Support
- Build and maintain good relationships with assigned customers.
- Follow up with customers to gather feedback and provide service support.
- Support customer visits and participate in customer engagement activities.
- Assist in maintenance contract follow-ups and renewal coordination.
Credit Control
- Follow up with customers on payment status and outstanding balances.
Sales & Business Support
- Gather market information, including competitor and industry updates.
- Support marketing and business development activities as assigned.
- Assist sales team in achieving customer satisfaction and business objectives.
Requirements:
- Diploma in Business Studies, Office Administration, or related discipline.
- Minimum 1-2 years of experience in sales support, sales administration, or customer service role.
- Experience in industrial products, building industry, or service-related industry will be an advantage.
- Proficient in Microsoft Office applications.