Customer Service Executive
Job Summary
Adecco is partnering with a global electronic manufacturer to seek a Customer Service Executive for their Singapore team. This permanent, full-time role involves managing customer enquiries, order processing, and fulfilment coordination. The ideal candidate will have at least 2 years of relevant experience in customer service or sales support.
Responsibilities
- Manage customer enquiries, quotations, order processing, and billing documentation
- Coordinate order fulfilment activities and ensure timely delivery
- Handle customer complaints, delivery issues, returns, and service enquiries
- Liaise with internal stakeholders for smooth order execution
Required Skills
- Diploma in Business Administration or related disciplines
- Minimum 2 years of experience in customer service or sales support
- Strong communication and customer service skills
- Independent, proactive, and detail-oriented with strong time management
Job Details
Employment Type: Permanent, Full-Time
Location: East Region
Working Hours: Monday – Friday, 8.30am to 5.30pm / 9am to 6pm
Salary Package: Up to $4,500 + AWS + Variable Bonus
The Job:
- Manage customer enquiries, quotations (RFQ), order processing, and billing documentation
- Coordinate order fulfilment activities and ensure timely delivery to customers
- Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries
- Support contract administration and customer documentation requirements
- Coordinate samples, catalogues, and marketing material fulfilment
- Prepare service performance and complaint reports
- Liaise with internal stakeholders to ensure smooth execution of customer orders
- Participate in inventory stock takes and perform other ad-hoc duties as assigned
The Talent:
- Diploma in Business Administration or related disciplines
- Minimum 2 years of experience in customer service, sales support, order processing, or customer operations
- Experience supporting customers within a B2B environment will be advantageous
- Exposure to planning, fulfilment, inventory, or operational coordination would be beneficial
- Strong communication and customer service skills
- Able to manage multiple priorities and work effectively in a fast-paced environment
- Independent, proactive, and detail-oriented
- Strong time management and organisational skills