Customer Success Executive

About the Role We’re looking for a driven and commercially minded Customer Success Executive to join our team and help us grow our customer base across cybersecurity and technology solutions. This isn’t a role where you’ll simply be handed a list of leads and asked to make calls. You’ll have the opportunity to own the sales process, build relationships with decision makers, understand real business challenges and shape solutions that create value for our clients. You’ll work closely with senior stakeholders across IT, cybersecurity, risk, compliance and business functions, while developing your knowledge of one of the fastest-growing areas of technology. What You'll Do - Own the sales cycle end-to-end — from prospecting and lead qualification to proposal, negotiation and closing. - Build and maintain strong client relationships, understanding their business needs and identifying opportunities to add value. - Develop and manage your sales pipeline, ensuring opportunities are actively followed up and progressed towards closure. - Engage with decision-makers and key stakeholders, including C-level executives, IT leaders and cybersecurity professionals. - Prepare and deliver proposals and presentations that clearly communicate our solutions and their business value. - Work closely with internal teams to develop solutions, address client requirements and ensure a smooth handover after a deal is closed. - Represent Momentum Z at customer meetings, industry events and conferences when required. - Keep CRM records accurate and up to date, including leads, opportunities, next steps and account information. - Use data, AI and automation to work smarter, improving sales reporting, meeting notes, follow-ups and day-to-day productivity. - Stay informed about cybersecurity trends and customer challenges to identify new opportunities and have meaningful conversations with prospects. What We're Looking for - Experience in sales, business development or account management, preferably within technology, cybersecurity or professional services. - A strong commercial mindset with a track record of developing opportunities and working towards sales targets. - Excellent communication, presentation and negotiation skills, with the confidence to engage stakeholders at different levels. - Strong relationship-building skills and the ability to work effectively with clients and internal teams. - Highly organised, with the ability to manage multiple opportunities and priorities while meeting deadlines. - Proactive, driven and self-motivated - you take ownership rather than waiting to be told what to do. - Comfortable working in a fast-paced environment where priorities can change quickly. - Comfortable using Excel, CRM systems and collaboration tools such as SharePoint. - Curious about technology and willing to explore AI tools and automation to improve the way you work. - A willingness to learn about cybersecurity and technology solutions. You don't need to be a cybersecurity expert, we'll help you build the knowledge.