Assistant CS Manager

Job Summary As the Assistant Customer Service Manager, you will support the Customer Service Manager in overseeing daily operations, supervising front-line staff, and ensuring guests receive prompt, friendly, and professional service. This is a great opportunity for someone looking to grow into a leadership role within the entertainment and hospitality industry. Key Responsibilities - Support the Customer Service Manager in supervising and coordinating the front desk and service team - Assist in training, coaching, and onboarding new customer service staff - Handle guest inquiries, feedback, and minor complaints, escalating where necessary - Help ensure service standards and operating procedures are followed consistently - Step in to manage shifts and daily operations in the absence of the Customer Service Manager - Assist with room bookings, reservations, and VIP guest coordination - Monitor guest satisfaction and report recurring issues or trends - Support scheduling, attendance tracking, and basic staff performance monitoring - Ensure cleanliness, safety, and hygiene standards are maintained in guest areas - Assist with promotions, events, and loyalty program execution Requirements - Minimum 3 years of experience in customer service or hospitality, preferably in KTV, F&B, or entertainment industry - Some supervisory or team lead experience preferred - Strong communication and interpersonal skills - Positive attitude, reliable, and able to work well under pressure - Flexibility to work evenings, weekends, and public holidays - Proficiency in English and Mandarin preferred - Basic familiarity with POS systems and booking software is a plus