Product Specialist Medical Device
Job Summary
The Product Specialist is responsible for promoting and selling medical devices to healthcare professionals, including doctors and nurses, while providing on-site technical support during surgeries. They must develop and execute territory action plans to achieve sales targets and manage consignment stock. Additionally, the role involves building strong customer relationships, conducting product training, and handling market intelligence and customer complaints.
Responsibilities
- Promote and sell medical devices to healthcare professionals
- Provide on-site technical support in operating theatres
- Manage sales targets, customer accounts, and territory action plans
- Handle consignment stock and conduct product training
Required Skills
- 2+ years operating theatre experience
- Nursing background preferred
- Local travel capability
- Ability to perform on-call duties
Job Details
Job Scope:
- Call and meet with existing and prospective customers including general practitioners (GPs), hospital doctors, nurses, and hospital teams to make presentations in order to persuade to use Company's medical devices.
- Conduct product demonstrations and emphasize saleable features/customer benefits.
- Implement action plans to achieve sales targets for assigned territories.
- Provide all necessary on-site technical expertise, knowledge and support to any medical team including all surgeons, nurses, anaesthetists throughout the entire medical procedure in the operating theatre.
- Report on the activities and products of the competitors.
- Maintain relevant customer data, and record sales data for reporting and tracking purposes. in appropriate customer relationship management databases.
- Be fully responsible and accountable of the consignment stock and assist the logistics team to ensure that the consignment stock at respective locations are regularly checked and accurate.
- Conduct product training to customers including but not limited to distributors, medical professional, doctors, nurses in assigned territories.
- Have a good knowledge of all products which the Company currently distributes or any other products that the Company may distribute.
- Identify business opportunities, formulates account strategies & ensure effective implementation of territory action plans.
- Work with management to consistently build trust, credibility and consistently strong customer demand and preference for products and services including building Key Opinion Leaders in respective accounts.
- Drives advocacy for products by ensuring up-to-date knowledge of both product and clinical evidence to hospital customers, and by providing the necessary clinical support in the respective accounts.
- Coordinate payment collection following company’s SOP.
- Provide regular market/competitor updates.
- Prompt complaints handling adhering to company SOP.
- Assisting customers enquiries and provide quotation as needed.
- Participate in the Company’s workshops, coordination of all exhibitions which the Company is involved, and market the Company’s products.
Requirements:
- Minimum 2 years of operating theatre working experience preferable
- Nursing background Preferred.
- Ability to travel locally (to and from clients) on a daily basis.
- Able to perform oncall