Tailor Coordinator & Sales
Job Summary
This role involves conducting client consultations and sales for bespoke suits while coordinating Singapore-based orders with the Vietnam production team. The successful candidate will manage fitting sessions, quality control, appointment scheduling, and business development initiatives. Additionally, the position requires maintaining accurate client records, tracking KPIs, and assisting with marketing and sales reporting.
Responsibilities
- Conduct client consultations, take body measurements, and drive sales of bespoke garments.
- Coordinate orders, production timelines, and fittings with the Vietnam team.
- Manage appointments, client records, quality control, and alterations.
- Drive business development, brand promotion, and sales reporting.
Required Skills
- Client consultation and sales
- Body measurement and tailoring coordination
- Fitting and quality control
- Business development and marketing execution
Job Details
Key Responsibilities:
Client Consultation & Sales
- Conduct in-store and on-site consultations for clients interested in bespoke suits and garments.
- Recommend styles, fabrics, and tailoring options based on client preferences and needs.
- Take accurate body measurements and ensure measurement records are detailed and organized.
- Upsell or cross-sell accessories or complementary services where appropriate.
Tailoring Coordination
- Coordinate all Singapore-based orders with the Vietnam team (tailor coordinator and production partners).
- Ensure measurements, fabric selections, and custom requests are clearly documented and communicated.
- Monitor the production timeline and proactively follow up to avoid delays.
- Schedule and manage client fittings, final checks, and order collections.
Fitting & Quality Control
- Assist clients during fitting sessions and record any alteration requirements.
- Ensure quality standards are met before client delivery or final collection.
- Collaborate with the Vietnam team to make timely adjustments when needed.
Appointment Management
- Manage scheduling of appointments and follow-up communications with clients.
- Maintain accurate client records, preferences, and measurements for future reference.
Business Development
- Promote the brand’s bespoke tailoring services via social media, events, partnerships, or corporate outreach.
- Develop and execute initiatives to drive leads and generate new business opportunities.
- Represent the brand at pop-ups, trunk shows, or corporate fittings when required.
- Assist in planning and executing marketing campaigns, including fabric promotions and seasonal collections.
Admin & Reporting
- Maintain records of orders, fittings, alterations, and client communications.
- Prepare sales reports and customer feedback for management review.
- Track KPIs such as appointment-to-sale conversion rates, repeat clients, and average order value