Account Manager

Job Summary You will manage and grow strong client relationships within specialist business divisions, overseeing projects from briefing to completion while collaborating with internal teams to deliver timely, high-quality marketing and creative solutions. Responsibilities Client Servicing - Serve as the primary daily contact for assigned clients to ensure seamless communication and service delivery - Build and sustain trusted client relationships by understanding their needs and providing clear, actionable internal briefs - Respond promptly to client inquiries and provide regular project updates to maintain transparency - Attend client meetings and presentations to represent the agency and clarify project goals - Manage client expectations and resolve issues professionally to maintain satisfaction Project Management - Lead projects from initial briefing through to final delivery, ensuring alignment with client objectives - Develop detailed project timelines and coordinate deliverables across creative, digital, technology, strategy, branding, or PR teams - Facilitate feedback and revisions between clients and internal teams to ensure project accuracy and quality - Monitor project progress to ensure on-time delivery and adherence to quality standards - Identify potential delays or issues proactively and escalate them to relevant stakeholders for resolution Account Management - Analyze and understand clients’ business objectives and priorities to tailor service delivery - Maintain accurate records of briefs, timelines, budgets, and deliverables for effective project tracking - Prepare quotations, estimates, and scopes of work to support project planning and budgeting - Monitor project budgets to enforce commercial discipline and cost control - Assist senior management in preparing presentations, proposals, and pitches to support business growth Preferred competencies and qualifications - 2 to 4 years experience in advertising, creative, digital, marketing, PR, communications, branding, social media, martech and/or consultancy environments preferred - Positive internship experience considered for entry-level Account Executive roles - Relevant Diploma or Bachelor Degree from a recognized university - Strong client-facing, communication, and presentation skills - Knowledge of marketing fundamentals, especially social media and digital marketing - Experience supporting the writing of strategic marketing proposals and designing presentation decks - Keen interest in AI technologies - Excellent written and spoken English - Highly organized with strong attention to detail and ability to manage multiple projects and deadlines - Proactive, responsible, and solution-oriented mindset - Ability to work independently with minimal supervision - Positive attitude and eagerness to learn - Ability to identify and develop business opportunities is advantageous but not compulsory