Patient Service Associate

MAJOR DUTIES AND RESPONSIBILITIES SPECIFIC - Receives and greets patients who come for diagnostic radiological examinations. - Registers patients manually or electronically into the SAP and RIS. - Prints out patients’ identification labels and bills patients accordingly. - Schedule appointment for inpatients and outpatients. - Receives and sorts out request forms from the wards/appointment cases. - Assists in advising and directing patients who require financial assistance and counselling. - Maintains cleanliness of work areas and immediate spot cleaning when cleaners are not available at hand. - Ensures that request forms are duly completed with complete information such as patient’s particulars, doctor’s signatures etc. - Prepares and summarizes the daily cash collection before handling over to the CISCO agency for banking. - Responsible for maintaining an adequate supply of stationery requirements and topping up of brochures in all waiting areas. GENERAL - To attend to telephone calls, fax and other enquiries. - To participate in corporate events whenever necessary. - To undertake any other duties as directed by the radiographers and department nurses. - Embrace continuous improvements as our way of life by improving and refining work performance on a daily basis. - To assist in Appointment making and to communicate to patients via phone calls, SMS or emails in regard to their Diagnostic Appointment. - To call and market outsourcing of patient's scan to either patient or their NOK and retrieve necessary updated patient details for facilitation of outsourcing. - To check on work queues and initiate cold calling as per above. - To schedule agreeable patient scans with external partners, and update hospital's systems. - To monitor external partner group chats, for patient rescheduling notifications and queries, and update or escalate accordingly. - To perform end-day billing of completed scans at external partner's facilities and print out order requests to facilitate RG's uploading process. JOB REQUIREMENTS EDUCATION, TRAINING AND EXPERIENCE - Completed ‘O’/’N’ Level Certificate - Good communication and interpersonal skills - Working knowledge of computer - Those with ITE certificates and knowledge in MS Words and MS Excel will be an advantage - Relevant work experience preferred