Senior Manager Incentives Management
Job Summary
The Senior Manager will oversee business process development and operational efficiency for incentive programmes within the Incentives Management Division. The role involves managing system development projects, ensuring compliance, and engaging with stakeholders to facilitate effective grant administration. Additionally, the position requires data analysis and secretariat support to maintain a high-quality Continuing Education and Training (CET) ecosystem.
Responsibilities
- Design and implement operational processes for funding administration.
- Manage system development and technology integration projects.
- Develop SOPs and ensure compliance with funding policies.
- Analyze datasets for grant management and reporting.
- Provide secretariat support for multi-agency workgroups.
Required Skills
- 6+ years experience in grants/operations/project management
- Proficiency in design thinking and system methodologies
- Strong analytical and problem-solving abilities
- Stakeholder management and communication skills
- Data analysis and reporting
Job Details
Responsibilities and Competencies:
Operational Process Design and Implementation
- Design, develop, and implement effective operational processes relating to funding administration.
- Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
- Competencies: Process Design, Operational Efficiency, Digitisation
Project Management and Technology Integration
- Lead project management efforts in the area of system development.
- Drive operations and technology integration initiatives to enhance operational efficiency.
- Competencies: Project Management, Technology Integration, Strategic Execution
Policy Development and Compliance
- Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
- Build and continuously strengthen processes and operational policies to achieve high service standards.
- Competencies: Policy Development, Compliance Management, Process Improvement
Stakeholder Engagement and Support
- Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
- Assist in the management of the outsourced service partner to maintain effective service delivery.
- Competencies: Stakeholder Engagement, Service Management, Communication Skills
Data Analysis and Reporting
- Work with large datasets to perform data extraction, collation, tracking, and analyses.
- Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
- Collate data and statistics and prepare information for reporting purposes.
- Competencies: Data Analysis, Insight Generation, Reporting Skills
Secretariat Responsibilities
- Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.
- Competencies: Organizational Skills, Multi-Agency Coordination, Communication
Requirement:
- Possess the required competencies to execute the job duties proficiently.
- Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.
- Good analytical and problem-solving skills.
- Proficiency in systems and design thinking methodologies.
- Ability to work independently, within a team, and across teams.
- Good interpersonal relationship skills and adaptability to a fast-paced work environment.
- Good verbal and written communication skills, including stakeholder management and presentation skills.
- Proficient in word processing, spreadsheet, and presentation applications.
- Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.