Business Process Analyst

What You Will Do - Review and process vendor invoices accurately and in a timely manner, ensuring compliance with established procedures and service level agreements. - Investigate, analyze, and resolve invoice discrepancies by collaborating with vendors and internal stakeholders. - Manage and resolve exceptions generated by Optical Character Recognition (OCR) systems to ensure seamless invoice processing. - Respond promptly to vendor inquiries regarding invoices, payments, account balances, and related matters. - Perform vendor statement reconciliations and follow up on outstanding items to ensure timely resolution. - Identify opportunities to streamline processes, enhance operational efficiency, and implement automation initiatives. - Ensure adherence to company policies, accounting standards, regulatory requirements, and internal control frameworks. - Support system enhancement initiatives through requirements gathering, testing, documentation, user acceptance testing (UAT), and implementation activities. - Analyze business processes and recommend improvements to enhance accuracy, productivity, and user experience. - Prepare process documentation, work instructions, and training materials to support operational excellence and knowledge sharing. - Provide support for ad-hoc administrative activities, including office administration, handling incoming letters and parcels, and coordinating stationery and pantry supplies. What You Need (Basic Qualifications) - Diploma or degree in Finance, Business, Accounting, or related field - Strong customer focus with a proactive approach to problem-solving - Experience in process improvement and operational efficiency - Effective communication skills across diverse and multicultural audiences - Strong organizational skills with attention to detail - Proficiency in Microsoft Excel, Word, and Outlook - Ability to manage multiple priorities and meet deadlines What Will Put You Ahead - Shared Services or multinational company experience - Experience using ERP systems such as SAP, Oracle, LN, or similar platforms - Experience with process automation and reporting tools (Power Automate, Power BI, Power Query)