Fragrance Experience Manager
Job Summary
The Fragrance Experience Manager drives retail excellence across a portfolio of luxury fragrance and make-up brands. The role holder acts as an olfactory and artistry education expert, elevating in-store client experiences and building Beauty Advisor capabilities. This is a dual-skilled position structured around a 70% fragrance and 30% make-up focus.
Responsibilities
- Design and deliver olfactory education and masterclasses
- Develop internal fragrance education champions
- Execute VIP client experiences and in-store activations
- Provide make-up artistry training and technique coaching
- Lead and nurture the Make-Up Expert community
Required Skills
- 6+ years luxury beauty field training
- Expert-level fragrance and olfactory knowledge
- Advanced make-up artistry skills
- Multi-brand portfolio management
- Train-the-trainer methodology
Job Details
Key Responsibilities:
Fragrance Education & Client Experience (~70%):
1. Olfactory Education & Training Delivery: Design and deliver fragrance education programmes covering olfactory fundamentals, brand heritage, and consultation techniques. Conduct in-store coaching sessions, masterclasses, and sensory workshops. Develop and implement a structured train-the-trainer programme to certify internal fragrance education champions.
2. Fragrance Storytelling & Brand Culture: Translate complex fragrance narratives into accessible, emotionally compelling client conversations. Lead new launch education and monitor market trends to keep content current and inspiring.
3. Elevated Client Experience & Activations: Champion personalized fragrance consultation and a fragrance wardrobe philosophy to drive loyalty, ATV, and units per transaction. Design and deliver VIP client fragrance experiences and lead in-store events to ensure retail environments meet luxury standards.
Make-Up Artistry & Education (~30%):
4. Make-Up Artistry Training, Talent & Community: Develop and deliver make-up artistry training covering complexion, eyes, lips, and face sculpting. Identify and nurture high-potential make-up talents and lead the Make-Up Expert community. Implement a train-the-trainer approach within the make-up category and ensure team readiness ahead of product launches.
5. Make-Up Activations & Events: Lead consumer-facing masterclasses, seasonal look workshops, and artistry events aligned to campaign calendars. Contribute to artistry education materials used across retail and digital channels.
Required Profile:
- Minimum 6 years in field education, retail training, or artistry within luxury or prestige beauty.
- Demonstrable expertise in fragrance retail (olfactory knowledge, client consultation) is essential.
- Strong make-up artistry skills across all categories and complexions.
- Experience managing multi-brand portfolios in a field education context is preferred.
- Prior exposure to Travel Retail environments and service protocol development is a plus.