Assistant Manager Business Support
Job Summary
Reporting to the BSG Manager and Lead Manager IT APAC, you will design and analyze business-system processes to drive operational efficiency. The role involves managing IT projects, optimizing software solutions, and providing end-user support. You will ensure alignment with global IT policies while fostering continuous improvements across the organization.
Responsibilities
- Design and analyze business-system processes
- Manage IT projects and vendors
- Provide end-user IT support and training
- Ensure global IT policy compliance
Required Skills
- ERP systems experience
- Logistics/Supply chain industry knowledge
- Project management skills
- Strong analytical and communication skills
Job Details
Responsibilities:
- Design and analyze business-system process flows using Enterprise Architecture software to optimize operational efficiency.
- Research and analyze data and technology solutions to develop optimized business models.
- Identify and resolve system issues or escalate to appropriate teams for advanced solutions.
- Deliver quality support and training to end-users for IT applications.
- Maintain accurate documentation of current (As-Is) system processes.
- Manage small IT project startups and collaborate with IT leads on major projects.
- Enforce compliance with global IT policies, procedures, and best practices in software development.
- Provide pre-sales IT solution consulting to commercial teams to support business growth.
- Conduct regular business process reviews to identify opportunities for continuous IT improvement.
- Manage IT vendor relationships and respond to account and change requests effectively.
- Review and analyze operational change requests to support informed decision-making.
- Identify improvement opportunities and propose constructive changes to IT processes.
- Support office hours in a global corporate environment, ensuring timely IT assistance.
- Travel to customer sites or other business units as required to support IT initiatives.
- Coordinate effectively across teams to ensure smooth IT operations.
- Demonstrate proactive, independent, and self-motivated work approach.
Preferred competencies and qualifications:
- Experience with ERP systems in medium to large corporate environments.
- Experience in IT software product marketing and pre-sales activities.
- Working experience in the logistics or supply chain industry.
- Basic project management skills including time management, multitasking, and prioritization.
- Strong analytical skills to identify and resolve problems in high-pressure situations.
- Strong interpersonal skills to work effectively with diverse end-user groups and build collaborative relationships.
- Strong oral and written communication skills to engage with peers, end users, and management at all levels.