Customer Service Executive
Job Summary
The Customer Service Executive will be responsible for managing customer inquiries through various channels, including walk-ins, phone, and digital platforms. This role involves scheduling service appointments, coordinating with the technical team, and ensuring accurate documentation and billing. The position requires a proactive individual focused on maintaining high levels of customer satisfaction and administrative efficiency.
Responsibilities
- Manage customer inquiries across multiple channels
- Schedule appointments and coordinate with mechanics
- Handle billing, quotations, and service documentation
- Ensure high levels of customer satisfaction
Required Skills
- Minimum 1 year customer service experience
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office
- Automotive industry experience preferred
Job Details
Responsibilities:
- Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.
- Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs.
- Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.
- Prepare quotations, generate invoices, and process customer payments accurately.
- Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.
- Maintain accurate customer records and ensure all service documentation is complete and up to date.
- Support the daily administrative and operational activities of the workshop.
- Perform any other duties as assigned by the Manager.
Requirements:
- At least 1 year of customer service or administrative experience. Automotive or motorcycle industry experience is an advantage.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office and computer systems.
Benefits:
- Opportunities for career growth and professional development.
- Performance-based bonuses.
- Yearly appraisal for promotion and increment.
- Positive company culture – open and transparent communication, diversity and inclusion.