Senior Customer Service Officer

ROLE OVERVIEW: - Communicate with customers, understand their needs and attend to their queries - Handle and resolve customers’ feedbacks and concerns - Ensure a wonderful salon experience for our customers to increase customer retention - Handling phone enquiries with etiquette - Serving light refreshments to customers and attending to their needs - Schedule customers’ appointments and other ad-hoc duties as assigned - Gather customer satisfaction levels and feedback on customer services for continuous improvement - Provide feedback and ideas to improve operations and enhance customer experience - Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions WHAT WE ARE LOOKING FOR: - Well-groomed and maintain a professional self that suits our salon image - Good and precise communication skills - Service oriented and passionate about serving customers - Prior experience in the beauty line would be advantageous - Prefer can start immediately WHAT TO EXPECT: - Training is provided - Opportunity for career progression - Staff Discounts - Birthday Vouchers - Annual Leave, Marriage and Compassionate leaves - Good performance annual increment