Key Account Executive

Responsibilities: - Manage and maintain strong relationships with assigned customer accounts. - Serve as the primary point of contact for clients, addressing enquiries and resolving issues promptly. - Understand customers' business needs and recommend suitable products or services. - Identify upselling, cross-selling, and business development opportunities within existing accounts. - Coordinate with internal teams (Operations, Customer Service, Finance, Logistics, etc.) to ensure smooth service delivery. - Monitor account performance and customer satisfaction levels. - Prepare quotations, proposals, contracts, and account reports. - Negotiate pricing, service agreements, and commercial terms with customers. - Track sales activities and achieve revenue and profitability targets. - Conduct regular business reviews and maintain long-term client relationships. - Ensure timely follow-up on customer requests, orders, and project updates. - Maintain accurate customer records and sales pipeline in CRM systems. Qualifications: - Diploma or Degree in Business, Marketing, Sales, or related disciplines. - Experience in Account Management, Customer Success, Sales, Business Development, or Client Relationship Management. - Strong communication, negotiation, and interpersonal skills. - Ability to manage multiple customer accounts simultaneously. - Customer-focused with strong problem-solving abilities. - Ability to work independently and collaboratively with cross-functional teams.