Admin Assistant
Job Summary
The Admin Assistant will manage customer support and inquiries across multiple channels for medical devices while coordinating equipment rental logistics. The role involves maintaining showroom standards, tracking inventory, and providing administrative support to internal teams. Candidates will ensure compliance with data protection policies while assisting with service requests and sales support.
Responsibilities
- Handle omnichannel customer inquiries and technical support.
- Manage equipment rental logistics and coordination.
- Maintain showroom merchandising and inventory control.
- Perform administrative duties and process POS transactions.
- Ensure compliance with PDPA and data protection policies.
Required Skills
- Nitec/Higher Nitec in relevant fields.
- 1–3 years customer service experience.
- Proficiency in CRM and MS Office.
- Strong English communication skills.
- Medical device or healthcare background preferred.
Job Details
Key Responsibilities
1. Customer Support & Inquiry Management
- Omnichannel Support: Professionally and promptly handle customer inquiries across phone, email, WhatsApp, and walk-ins.
- Technical Guidance: Provide clear, accurate product information and basic troubleshooting for BUZUD medical devices, including Continuous Glucose Monitoring Systems (CGMS), ECG smart rings, and blood pressure monitors.
- After-Sales Care: Assist customers with order processing, product returns, warranty registrations, and physical device calibrations.
- Case Resolution: Log customer feedback, resolve complaints, and manage service requests within defined timelines, keeping accurate records in the CRM database.
2. Care Coordination & Administration
- Equipment Rental Logistics: Seamlessly coordinate oxygen concentrator rentals, delivery confirmations, and collections alongside hospitals, next-of-kin, and the Agency for Integrated Care (AIC).
- Cross-Department Liaising: Work closely with the Sales, Operations, and Technical Support teams to escalate and resolve complex technical issues.
- Admin Support: Handle essential paperwork, process transactions on the Point of Sale (POS) system, and manage general office documentation.
3. Showroom & Retail Support
- Merchandising & Presentation: Maintain a clean, organized, and premium environment on the showroom floor in line with BUZUD's brand standards.
- Inventory Control: Track and organize showroom stock levels, prepare items for sales team delivery, and assist with periodic inventory audits.
- Event Assistance: Support on-site retail operations, roadshows, and community wellness events as needed.
4. Compliance & Upgrades
- Data Protection: Strictly observe company policies and PDPA (Personal Data Protection Act) regulations regarding sensitive patient and customer health data.
- Upselling Support: Identify natural opportunities during support interactions to suggest upgrades, accessories, or complementary health products.
Requirements & Qualifications
- Education: Nitec / Higher Nitec in Business, Customer Service, Healthcare, or a related field.
- Experience: 1–3 years of customer service experience, preferably in healthcare, medical devices, hospitality, or consumer electronics.
- Skills & Tools: Proficient with CRM systems and Microsoft Office applications. Strong communication skills; fluency in English is required (proficiency in other languages to assist non-English speaking elderly patients is highly advantageous).