Clinic Operations Executive Manager
Job Summary
We are seeking a proactive Clinic Operations Executive/Manager to ensure the smooth, efficient daily operations of our medical-aesthetic centres. The role involves managing patient appointments, overseeing clinic workflows, and maintaining accurate inventory and documentation. You will work closely with medical professionals to deliver exceptional patient care and administrative support.
Responsibilities
- Manage patient appointments and follow-ups
- Oversee daily clinic workflow and customer service
- Handle inventory management and replenishment
- Maintain documentation and operational compliance
Required Skills
- Clinic administration experience
- Strong communication skills
- Inventory and stock management
- Proficiency in IT systems
- Bilingual (English/Chinese)
Job Details
### Key Responsibilities
**Patient & Appointment Management**
- Book patients' next appointments before they leave the clinic.
- Follow up on missed appointments and post-treatment patients to support treatment compliance.
- Educate patients on approved post-treatment home care and product usage.
**Clinic Operations**
- Support customer check-in, queue management and daily clinic workflow.
- Assist with pre-treatment administration, customer profiling and clinic documentation.
- Ensure clinic notices, educational materials and promotional displays are updated.
**Inventory Management**
- Prepare treatment stock according to daily appointments.
- Monitor stock levels, maintain buffer stock and submit replenishment requests.
- Record all stock movements accurately and safeguard clinic inventory.
**Operational Support**
- Assist with purchase documentation and treatment consent administration when required.
- Review daily sales reports and prepare Customer Assignment to Staff (CAS) schedules.
- Maintain accurate records and ensure compliance with company SOPs and operational policies.
- Support other clinic operational and administrative duties as assigned.
### Requirements
- Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science, Health Sciences or related disciplines.
- Minimum 2–5 years of operations, clinic administration, hospitality, retail or customer service experience in healthcare, medical aesthetics, dental, specialist clinics or wellness industries.
- Experience coordinating multiple tasks in a fast-paced environment.
- Strong customer service skills with excellent communication abilities.
- Ability to multitask and prioritize tasks effectively and independently.
- Proficiency in stock administration and inventory management.
- Ability to assist doctors with pre and post-treatment procedures.
- Willingness to adapt and participate in job rotation and career path planning.
- Excellent organizational abilities with a high level of attention to detail.
- Proficient in IT systems.
- Good command of spoken and written English with the ability to communicate with Chinese-speaking patients.